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iv. Database Administration.
<br /> Customer will administer the agreed upon database(s) associated with the Software, including hardware and software components, in
<br /> accordance with the Documentation or any applicable third party documentation, which administration shall include, monitoring the
<br /> database server, backing up electrical power sources, and configuring and administering of database schema, application interfaces,
<br /> networking operating system, communications, and file transfer software. Customer will maintain database files (e.g., truncate,
<br /> cleanup, and delete files consistent with industry standard practices) and perform regular data backup and data archiving.
<br /> v. Data Review.
<br /> If Itron determines that it is necessary to evaluate Customer data in order to reproduce error conditions not reproducible with Itron's
<br /> standard test data sets, Customer will provide Itron with access to such data. Itron will manage such data in a secure manner while in
<br /> use and delete the data from Itron systems upon completion of the investigation. Itron shall not be liable for any delay or failure to
<br /> resolve the problem if access to such production data is denied to Itron.
<br /> 3. Equipment Maintenance
<br /> a. Preventive and Corrective Maintenance.
<br /> Upon receipt of an item of Itron Equipment (defined below) for which Customer has subscribed to receive Maintenance Services
<br /> ("Covered Equipment'), Itron shall (i) perform the preventive Maintenance Services that it determines is reasonably necessary to
<br /> maintain such Equipment in Operational Condition (defined below), and (H) diagnose and correct any failure in such Equipment as
<br /> necessary to meet Operational Condition (excluding minor cosmetic deficiencies such as blemishes, dents or scratches). The term
<br /> "Itron Equipment' refers to Equipment identified on Attachment A as "Itron Equipment." The term "Operating Condition" means
<br /> capable of performance in accordance with Itron's published specifications.
<br /> b. Maintenance Procedures.
<br /> Customer shall initiate a request for Maintenance Services for an item of Itron Equipment by delivering the item to the applicable Itron
<br /> address identified on the Itron Equipment Repair Table (the "Repair Table"), which can be obtained by calling (877) 487-6602, at
<br /> Customer's expense and in accordance with the applicable return material authorization procedure. Upon receipt of an item of Itron
<br /> Equipment with the required information, Itron shall assess the item to determine whether it is Covered Equipment and whether the
<br /> maintenance requested is included within the Maintenance Services and not otherwise excluded from coverage as provided herein. If
<br /> the item of Itron Equipment is Covered Equipment and the maintenance requested is included in the Maintenance Services, Itron shall
<br /> provide the applicable Maintenance Services and shall make commercially reasonable efforts to return the item of Itron Equipment to
<br /> Customer at Itron's expense within the applicable turnaround identified on the Repair Table. Itron Equipment that is not Covered
<br /> Maintenance Services shall be addressed as described
<br /> Equipment or maintenance or support that is requested but not included in the
<br /> in Section 3.d hereof.
<br /> c. Exclusions.
<br /> The Equipment Maintenance Services described herein do not include repairs related to:
<br /> damage due to external causes, including accident, abuse, misuse, inadequate maintenance, problems
<br /> with electrical power, acts of God; usage not in accordance with product instructions or in a configuration not approved by Itron;
<br /> ii. service (including installation or de-installation) not performed or authorized by Itron;
<br /> Hi. use of parts, configurations or repair depots not certified by Itron;
<br /> iv. Customer's failure to perform Customer responsibilities in accordance with this Agreement, including caring
<br /> for Products in accordance with user documentation; or
<br /> v. Products for which Itron has discontinued Maintenance Services pursuant to Section 5 hereof.
<br /> d. Estimation Fees
<br /> Itron will provide Customer with a price quote for the estimated cost, including labor, materials and shipping, for any repairs that are
<br /> requested but not included in the Maintenance Services (whether because the item of equipment is not covered by Maintenance
<br /> Services or because the nature of the repair is not included in Maintenance Services). If Customer elects to have Itron proceed with
<br /> the requested maintenance on any such item, Itron shall provide such services at its then-current rates. If Customer elects not to
<br /> proceed with the requested repair, Itron will return the item of equipment at Customer's expense. Itron may charge Customer its then-
<br /> current handling, inspection and shipping fees for any such returned equipment.
<br /> e. Adding/Restoring Equipment to Maintenance Services.
<br /> Following the Effective Date, additional Itron Equipment purchased by Customer, of a similar type and model already covered by
<br /> Maintenance Services, shall automatically be deemed to be Covered Equipment following expiration of the warranty for such
<br /> Equipment. If Customer declines Equipment coverage after the end of warranty, discontinues Maintenance Services for any Covered
<br /> Equipment or has Equipment serviced or repaired by a third party that is not Itron certified, and thereafter wishes to add such
<br /> equipment as Covered Equipment, Itron may, prior to such equipment being included as Covered Equipment,(i) inspect such
<br /> equipment at its then-current rates to determine whether it is in Operating Condition and/or (H) charge its then-current re-certification
<br /> fee, in addition to the Equipment's first term maintenance fee.
<br /> f. Customer Responsibilities.
<br /> Itron shall make available, and Customer shall obtain, a copy of Itron's user documentation for items of Covered Equipment and
<br /> Customer shall perform regular preventive maintenance for each such item in accordance with such documentation. Customer shall
<br /> also keep accurate records of Equipment serial numbers and locations to assist Itron with the Maintenance Services.
<br /> g. Loaner Equipment Program.
<br /> Subject to the requirements below, Itron shall make commercially reasonable efforts to provide Customer with a Mobile Collector or
<br /> Handheld unit, as applicable, for the Customer to use (each an item of"Loaned Equipment') while a Mobile Collector or Handheld
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