5.4. ERMUSR 11-15-2016 (2) - Laserfiche WebLink

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6.7.2. Itron has provided preventive Maintenance Services for each of Customer's Mobile Collectors or Handheld Devices(as applicable)that are Covered Equipment in the 12-month period prior to Customer's request for Loaned Mobile/Handheld Equipment; and 6.7.3. Itron is unable to return the Mobile Collector or Handheld Devices, as applicable,receiving Services within the applicable turnaround time set forth in the Repair Table. 6.7.4. Loaned Mobile/Handheld Equipment will remain the property of Itron and shall be returned to Itron promptly upon receipt of the corresponding item of Covered Equipment. For Loaned Mobile/Handheld Equipment that is not returned within fourteen (14)days from shipment of the corresponding item of Covered Equipment, Itron may charge a late fee equal to ten(10)percent of the then-current list price for the item of Loaned Mobile/Handheld Equipment for each thirty(30)day period during which the item of Loaned Mobile/Handheld Equipment remains unreturned. Itron shall pay the cost of delivering Loaned Mobile/Handheld Equipment to Customer and Customer shall pay the cost of returning Loaned Mobile/Handheld Equipment to Itron. 7. Fees and Invoicing. As compensation for the Services under this Addendum, Customer shall, in advance, pay to Itron the Annual Fee for each Maintenance Year in which it receives Services under this Addendum. Itron shall invoice Customer for Services to be provided during the first Maintenance Year as soon as practicable following the Effective Date. For Services provided during any subsequent Maintenance Year, including Services for newly purchased or licensed Covered Products, Itron shall provide Customer with a renewal notice at least one-hundred twenty(120) days prior to the commencement of each Maintenance Year. Customer may discontinue Maintenance Services for a Product by providing Itron with written notice of non-renewal for such Product no less than ninety(90) days prior to the commencement of any subsequent Maintenance Year. Approximately twenty(20)days prior to the commencement of any subsequent Maintenance Year,Itron shall provide Customer with an invoice for the Annual Fee payable by Customer for the forthcoming Maintenance Year(including the Annual Adjustment). Itron may, in its discretion, invoice Customer for Services for a Covered Product that is added during the course of any Maintenance Year as soon as such Covered Product has been added or at the beginning of the next Maintenance Year. 8. Support For Third Party Products. For any Covered Product that is a"Third-Party Product" (each,a"Third Party Covered Product")Itron shall provide first-tier Customer support by handling all initial Customer inquiries, identifying the component involved in the problem and obtaining appropriate documentation of such inquiry or problem. In addition, Itron shall make commercially reasonable efforts to facilitate Customer's receipt of maintenance and support for such Third Party Products consistent with the maintenance terms identified on the Order Document for such Third Party Products. Notwithstanding anything else to the contrary, Itron's sole obligation with respect to maintenance and support for Third Party Products shall be as set forth in this Section. [Attachment 1 Follows] 140