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troubleshooting of the Covered Software.
<br /> 5.10.2 System Configuration and Administration. Customer will ensure that its equipment,
<br /> system peripherals, operating system, and data communications environment associated with the Covered
<br /> Software is configured, operated, and maintained in accordance with the Documentation and any
<br /> applicable third party documentation. These administrative activities shall include but not be limited to:
<br /> checking audit logs, clearing discovered exceptions, and performing daily, weekly, and monthly
<br /> operational tasks and system responsibilities. Customer is responsible for any change they make to the
<br /> software system, operating system, database or network configuration or change to installation
<br /> procedures, scripts, and provisions that may affect the usability or operation of the Software or Data.
<br /> Customer will consult with Itron prior to making changes that may affect the operation of the Covered
<br /> Software.
<br /> 5.10.3 Network Administration. Customer will monitor and maintain,repair, replace and
<br /> upgrade its local, and wide area network components(if any)—including network servers, network
<br /> clients, network hubs,routers,modems, and other software components necessary for efficient and
<br /> reliable network operations associated with the Covered Software—to ensure continued conformance
<br /> with the Documentation and any applicable third party documentation. In addition, Customer will
<br /> administer related host names, Internet Protocol addresses, network interfaces, access, security,
<br /> communications, and equipment and software version control.
<br /> 5.10.4 Database Administration. Customer will administer the agreed upon database(s)
<br /> associated with the Covered Software, including hardware and software components, in accordance with
<br /> the Documentation or any applicable third party documentation, which administration shall include,
<br /> monitoring the database server, backing up electrical power sources, and configuring and administering of
<br /> database schema, application interfaces,networking operating system, communications, and file transfer
<br /> software. Customer will maintain database files(e.g.,truncate, cleanup, and delete files consistent with
<br /> industry standard practices)and perform regular data backup and data archiving.
<br /> 5.10.5 Data Review. If Itron determines that it is necessary to evaluate Customer data in order
<br /> to reproduce error conditions not reproducible with Itron's standard test data sets,Customer will provide
<br /> Itron with access to such data. Itron will manage such data in a secure manner while in use and delete the
<br /> data from Itron systems upon completion of the investigation. Itron shall not be liable for any delay or
<br /> failure to resolve the problem if access to such production data is denied to Itron.
<br /> 6. Equipment Maintenance.
<br /> 6.1. Preventive and Corrective Maintenance. Upon receipt of an item of Covered Equipment, Itron
<br /> shall(i)perform the preventive Services under this Addendum that Itron determines are reasonably
<br /> necessary to maintain the Covered Equipment in Operating Condition,and(ii) diagnose and correct any
<br /> failure in such Covered Equipment as necessary to meet Operating Condition(excluding minor cosmetic
<br /> deficiencies such as blemishes, dents or scratches).
<br /> 6.2. Maintenance Procedures. Customer shall initiate a request under this Addendum for Services for
<br /> Covered Equipment by delivering the item in question to the applicable Itron address identified on the
<br /> Itron Equipment Repair Table(the"Repair Table"),which can be obtained by calling(877)487-6602.
<br /> Return of the Covered Equipment shall be at Customer's expense and in accordance with the applicable
<br /> Return Material Authorization("RMA")procedures. Upon receipt of Covered Equipment(with the
<br /> required information)under Itron's RMA procedures, Itron shall assess the item to determine(a)whether
<br /> it is in fact Covered Equipment and(b)whether the maintenance requested is included within the Services
<br /> ordered by Customer and not otherwise excluded from coverage as provided herein. If the returned
<br /> equipment is determined to be Covered Equipment and the maintenance requested is in fact included in
<br /> 1RR
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