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5.2. Documentation. Itron will make an electronic copy of the Documentation available to Customer at <br /> no additional charge via physical media or download access. Itron will maintain a copy of its most recent <br /> supported version of the executable Covered Software to be made available to Customer as necessary in <br /> the event of corrupted or inoperative Covered Software. <br /> 5.3. Improvements. Itron shall provide Improvements, if any, at its then-current price for such <br /> Improvements(or at no charge if such Improvements are made available to Itron customers generally at <br /> no charge). <br /> 5.4. Software Releases. <br /> 5.4.1 Release Numbering Convention. Fixes and/or Improvements are made available to <br /> customers through periodic Software Releases. For informational purposes, Itron's current typical <br /> practice (which may be changed at any time in Itron's discretion) is to provide Software Releases using <br /> the numbering convention "XX.YY.ZZ." <br /> • The "XX" in Itron's numbering convention refers to a"System Release," which is a new <br /> version of the item of Covered Software. A System Release may include Fixes,Improvements <br /> or interfaces to new functional modules or platforms not previously supported by Itron. <br /> • The "YY" in Itron's numbering convention refers to a"Service Pack Release,"which is an <br /> update to a System Release. Service Pack Releases may include Fixes or Improvements and <br /> are provided to Itron customers generally on a periodic basis. <br /> • The "ZZ" in Itron's numbering convention refers to a "Hot Fix Release," which is an un- <br /> scheduled release provided to one or more customers as a short-term, temporary fix to a <br /> Severity Level 1 Error. While not utilized by all Itron software product lines, Hot Fix Releases <br /> are not made available to Itron customers generally but may be included in the next scheduled <br /> Service Pack for general release. <br /> 5.4.2 Support for Releases of Itron Enterprise Edition and Openway Software. This Section <br /> 5.4.2 applies only to Covered Software that are Itron Enterprise Edition or OpenWay software products. <br /> Services for Itron Enterprise Edition and OpenWay software products under this Addendum shall be <br /> limited to the most recent System Release and the prior System Release(and the most current Service <br /> Pack Release associated with such System Release). Customer will test and install Service Pack Releases <br /> associated with the System Release in use by Customer within twelve (12)months of such Service Pack <br /> Releases being made available to Customer. Customer will fully test and upgrade to the latest System <br /> Release at least every twenty-four(24)to thirty-six(36)months. <br /> 5.4.2.1 Itron may elect to provide Services under this Addendum for an unsupported Software <br /> Release of Covered Software at its then-current rates for customer support. <br /> 5.4.3 Support for Releases of all Other Covered Software. This Section 5.4.3 applies to all <br /> Covered Software other than Itron Enterprise Edition and OpenWay Software products. Services under <br /> this Addendum for all Covered Software other than Itron Enterprise Edition and OpenWay software <br /> products shall be limited to the most recent System Release and the two prior Service Pack Releases. <br /> Customer will test and install System Releases and Service Pack Releases within twelve(12)months of <br /> such Releases being made available to Customer. Itron may elect to provide Services under this <br /> Addendum for an unsupported Software Release of Covered Software at its then-current rates for <br /> customer support. <br /> 13F <br />