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A municipal utility,also known as'public power', is owned by the city it serves and provides <br /> essential utility needs to its residents and businesses.The one thing that unites all municipal utilities, no <br /> matter how big or small is their commitment to community and affordable, reliable electric service. <br /> Local people working together to meet local needs is the heart of what municipal utilities value. <br /> Through service,education, and financial contributions, municipal utilities are active citizens of the <br /> community it serves which provide their customers with many benefits. <br /> Service, not profit, is the municipal utility's primary mission. On national average, public power <br /> rates are lower than those of other utility companies. That's because their rates are governed by the <br /> city itself and they have the control to make decisions based on the best interests for the community <br /> and its residents.The emphasis of providing the most cost effective, reliable service over maximizing <br /> profit helps to make power more affordable for everyone which serves every community's long-term <br /> goals. <br /> Because municipal utilities have a local presence within the community,they are readily <br /> available to address their customer's needs. Citizens can benefit from excellent customer service when <br /> there is a problem and be assured that the problem will be addressed. Response times from utility crews <br /> located in the city are quicker and more effective in restoring service due to emergency situations and <br /> outages. Their commitment to provide reliable, safe service is a customer service priority for utility <br /> companies. <br /> Educating their customers in the use of programs designed to conserve energy and valuable <br /> natural resources helps leave a legacy for the future from resources that will never run out. Municipal <br /> utilities offer a host of services, programs and resources that not only help the environment but also <br /> help their customers decrease their energy usage and save money. These services consist of a wide <br /> range of energy efficiency and conservation programs such as: air conditioning tune-ups, Energy Star <br /> appliance rebates, LED and CFL lighting programs, public education, energy audits,grants,and off-peak <br /> 62 <br />