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Nightly: It is the responsibility of Associate Member to provide the backup software(agent),installation <br /> instructions,and technical contact to NISC. In this scenario,NISC will provide a backup of the databases to a <br /> separate portion of the hard disks of the NUE Server. It is Associate Member's responsibility to backup that data <br /> each night and log any and all events that pertain to Associate Member's backup solution. In the event of a restore, <br /> it is Associate Member's responsibility to restore the data back to the portion of the hard disk of the iVUE Server. <br /> After this is done,NISC will restore the data from the hard disk area into the live database. <br /> 3.6.2.System Backup:A system backup to backup and restore the VM as part of a monthly backup. A <br /> retention policy must be established that meets NISC's recommended retention policy.3 <br /> 3.7.In the event of a file restore,restore the data to the VM's disk for NISC's use. <br /> 4.NISC's responsibilities:NISC undertakes the following: <br /> 4.1.Once the VM is configured and licensed properly,NISC will provide an operating system install image. <br /> 4.2.Once the operating system is installed,NISC will proceed with configuring the iVUE environment. <br /> 4.3.NISC will support iVUE in Associate Member's Virtualized Environment regarding all known support issues! <br /> 5.iVUE Database Server <br /> NISC's iVUE software utilizes SuSE operating system and an application specific version of Oracle. This version of Oracle <br /> is licensed by sockets and/or available processors. Oracle has established the following requirements regarding a <br /> Virtualized Environment implementation: <br /> 5.1.Oracle considers all processors available to the VM as licensable,whether they are allocated to the VM or not. <br /> For example,if the VM is running ona dual processor server,two Oracle processor licenses must be purchased to comply <br /> with Oracle licensing. <br /> 5.2.If the VM running Oracle is on a storage area network(SAN)and is readily available to multiple VM hosts,all <br /> of those hosts are counted towards Oracle processor based licensing. For example,if a VM is presented and readily <br /> available to be moved to another VM host for immediate failover,the number of processors in that VM host must also be <br /> licensed. <br /> 5.3.If Associate Member implements any type of additional technology to automatically scale resources or move <br /> VMs based on load,all of the hosts in Associate Member's Virtualized Environment are counted towards Oracle processor <br /> based licensing. <br /> 5.4.If Associate Member utilizes SAN replication,and the replicated VM is accessible to multiple VM Host(s),all <br /> of those hosts are counted towards Oracle processor based licensing. <br /> 5.5.NISC's iVUE software is typically deployed using Oracle Standard Edition One(SE1)database license. This <br /> license can only be used in VM host servers with a maximum capacity of 2 processors/sockets. If more than 2 sockets are <br /> 3 In the event of a system restore failure,the time needed to rebuild the VM is billable at NISC's Hourly Rate. <br /> If NISC needs to deploy Associate Member's database on physical hardware for troubleshooting purposes,Associate <br /> Member shall pay NISC its Hourly Rate for the time required to do so. <br /> Page 13 <br /> ©2014-2015 NISC.All Rights Reserved <br /> CONFIDENTIAL <br /> 25203 SSA-NISC-BIk River Municipal Utilities-v2-nisc(2).docx <br /> 160 <br />