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• SAMPLE QUESTIONS FOR <br /> INTERNAL NEEDS ASSESSMENT <br /> 1. What is this department's role in the City's Reviewing and Permitting <br /> commercial and industrial projects? <br /> Probes: What specific tasks do you do? <br /> Who is impacted by your efforts? <br /> 2. What other departments do you work with to provide this service? <br /> Probes: What, if any, are the glitches in this <br /> process? <br /> What impact do such glitches have? <br /> 3. How do you think your department is perceived by your customers-- <br /> • pros and cons? <br /> Probes: External customers <br /> Internal customers <br /> 4. What are 1-3 changes you would suggest that could make a positive <br /> difference in the service provided for economic development? <br /> 5. What training would help you be more effective in your job today and in the <br /> future? <br /> Probes: Computer, customer service, performance <br /> management, telephone skills, etc. <br /> page 6 <br /> • <br />