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• POSSIBLE "NEXT STEPS" <br /> Commercial and industrial development involves many different City processes. <br /> A broad, proactive approach that considers all the stakeholders leads to better <br /> planning and reduces finger pointing. Using the Needs Assessment, some <br /> possible next steps might be: <br /> 1. With facilitation, the leadership group could engage in a short strategic <br /> planning process to define short term and long term objectives to <br /> enhance the City's Review and Permitting processes. <br /> 2. In a facilitated process, key departments (i.e. Permitting and Review) <br /> cold address any issues identified in the Needs Assessment and <br /> develop strategies to strengthen their processes. Teamwork between <br /> • departments could be strengthened with joint problem solving. <br /> 3. An approach to employee training could be formulated so that <br /> employees can gain the skills to implement a long range plan and grow <br /> in their own job capabilities. <br /> 4. The leadership group could conduct informal feedback sessions with <br /> external customers on an on-going basis. <br /> page 4 <br />