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• <br /> FIRST ACTION STEPS <br /> Two critical questions need to be answered before a process <br /> facilitation strategy is employed. <br /> 1> What exactly is the current situation? What are the <br /> strengths and where are the gaps in service? What are the <br /> perceptions and needs of the various stakeholders? <br /> 2> Why should anyone change the status quo? What are the <br /> costs and benefits of undertaking an examination of a City <br /> process? <br /> These questions are answered with an objective Needs <br /> Assessment conducted by a neutral third party. <br /> • <br /> Step 1: A Needs Assessment is conducted to <br /> ascertain the perceptions, experiences, and issues <br /> of City departments concerned with Reviewing and <br /> Permitting commercial and industrial projects. <br /> This information is gathered through confidential <br /> interviews with department managers and focus groups of 6-8 <br /> employees. <br /> Questions for the Needs Assessment can be generated by the <br /> consultants or with key City employees. Sample questions <br /> are found on page 6. <br /> • <br /> page 2 <br />