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• developing land, enlarging their place of business, establishing their business in <br /> Elk River, etc. <br /> This report summarizes the input from each group, identifies the major issues from each <br /> group, and offers the consultants' observations . <br /> MAJOR ISSUES <br /> Both individual and group participation was spirited and covered many topics. The <br /> following issues seem to be the major concerns of the people who contributed to the needs <br /> assessment. They are not prioritized. <br /> 1. There are two schools of thought about serving business development in Elk River. <br /> The differences between the two schools have not been worked through, and <br /> therefore present the potential for subtle conflict and uncertain communication. <br /> 2. Although each individual strives to service customers to the best of their ability, <br /> 1111 there does not seem to be an articulated and consistent philosophy about <br /> customer service in the City staff. <br /> 3. The City needs to define its relationship with business developers so that there is <br /> better understanding and cooperation between the two groups and a positive <br /> business climate in Elk River. <br /> 4. Teamwork could be improved internally, both intra- and inter-departmentally. <br /> 5. Staff sees opportunities to improve procedures at their level. This step is <br /> contingent on No. 1 above. <br /> • <br /> page 2 <br />