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3. Communication <br /> • <br /> A. How can written materials be improved so as to be more user-friendly and reduce <br /> the surprises and costs? <br /> B. How can development projects be coordinated more smoothly between the City <br /> and the Municipal Utility? <br /> C. How can we improve internal communication that will foster teamwork and <br /> customer service? <br /> D. How can the City communicate its vision, plans, priorities, and procedures <br /> effectively with the public? <br /> FORMAT AND SCHEDULING <br /> Facilitated Planning sessions can be scheduled to meet the needs of the employees of the <br /> City of Elk River. For instance, they could be formatted in <br /> • full day retreats, or <br /> • half-day sessions spread out over several months. <br /> • They can be held off-site or in a City conference room. The major equipment <br /> needed is 2-3 flip charts. <br /> OUTCOMES <br /> Outcomes of facilitated planning are <br /> 1. General understanding and agreement among staff members, a benefit that <br /> delivers a consistent message to the public; <br /> 2. More awareness of the group dynamics and processes, which facilitates continuous <br /> improvement; <br /> 3. A plan of action for implementing decisions. <br /> 4. Follow through and implementation, if the planning is done over several weeks. <br /> • page <br /> 8 <br />