3.0. EDSR 08-19-2002 - Laserfiche WebLink

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Client Support and Service Strategy • To surround the client with service. Action To meet the client requirements of Timely and accurate information and Ease of doing business with the City, the city needs to do the following: • Develop location site services as a core competency (2000 and on-going) • Develop a"How to do Business with the City of Elk River" guide(2000) • Provide easy to read, client friendly, and concise information materials (On- going) Clients'Needs and Wants The client requirements that drive the site selection are real estate, financial incentives, city services and costs, geographic attributes, labor,housing, education and business network support. Below are the critical client needs that have been identified and confirmed by interviews, field experience and by reviewing the competitors' product offerings. " • Chart 5 Client Requirements Client Requirements Client Drivers Client Value(Benefits) Site Needs • Space Availability Need to locate/relocate immediately Ability to locate now • Lease • Build/Own Need to reduce business costs Reduce capital requirements • Purchase Existing Desire to build own building Offers flexibility and ability to customize Facility Needs building • Bulk storage • Warehouse • Light manufacturing with office space Expansion Options Need to expand with business growth Expand at same site without a costly move • Availability • Cost of Suitable Sites Site Needs: • Size of parcel Meet current&future building demands Operate efficiently&cost effectively • Configuration of land cost effectively and predictability. • Type of facility • Environmental factors • Price • Rail spur access Price Need additional$$to reduce upfront Use$$for business results Free Land investment • Market rate 9