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Aik4 --: <br /> to <br /> TM <br /> Call centers need better automated tools to reduce the load on human agents <br /> without alienating and confusing callers with complex prompts and buttons <br /> to press. lin 1'n'Done brings speech enabled interactive voice response <br /> systems to the next level of proficiency and understanding. <br /> Now, instead of being constrained to a narrow set of keywords and <br /> prefabricated questions, I$Yl can interpret what callers say with near-human <br /> accuracy. Then with confirming, clarifying and extending questions, /ln <br /> activates 1'n'Done to transact whatever business the user requests. <br /> 1m can sit in the interactive voice response system to handle requests <br /> before they are routed to live agents, or even work in conjunction with an <br /> agent. Ltn can listen in on the verbal exchange between the caller and the <br /> • agent, retrieving needed information to present on the agent's screen, and <br /> even whisper helpful prompts into the agents other ear. Agent training and <br /> quality assurance will never be better. <br /> /in l'n'Done <br /> Maw the Age of Knowledge to the Coll Centel <br /> • <br />