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Daryl Thompson made a motion to approve requiring all commercial customers(demand <br /> and non-demand)to pre-pay the applicable security deposit as outlined in the security <br /> deposit policy,to be subject to a credit check as part of calculating the security deposit, <br /> and to pay a new customer application fee of$20.00 per account at the time the security <br /> deposit is paid. AI Nadeau seconded the motion. Motion carried 3-0. <br /> 5.0 NEW BUSINESS <br /> 5.1 NISC SmartHub Overview <br /> Elk River Municipal Utilities went live on NISC's software on February 2, 2015. One of <br /> the most exciting aspects of the software for staff and for customers has been SmartHub, <br /> which is the online payment and account overview system. Jennie Nelson explained that <br /> SmartHub offers many options for customers such as bill payment, ability to review their <br /> payment and bill history, analyze usage data, and submit questions to staff Jennie walked <br /> through the system and showcased some of the highlights of the website for the <br /> Commission. Jennie shared that SmartHub is ever evolving and NISC puts a great deal of <br /> their time and money into making changes to the system to help ensure customer <br /> satisfaction. She added that we have had very positive feedback from our customers about <br /> the SmartHub feature and it has been a definite pro of switching over to NISC. <br /> 5.2 Employee Intranet <br /> A few years ago when we gave our website a complete overhaul, the website designers <br /> built in an employee intranet that we could utilize once we were ready.Now that the time <br /> has come, staff is pleased to be able to share the features and benefits of our new intranet. <br /> Michelle Canterbury explained that the intranet is a private area on our website that allows <br /> employees to access the area with a user name and password. Staff plans to debut the <br /> employee intranet within the next few weeks. As part of the kick-off Commissioners and <br /> employees will receive an introductory email letting them know about this exciting new <br /> feature and will also contain their user name,password and two helpful videos that explain <br /> how to access and log into the site. Some of the items we'll have on our intranet will <br /> include our reorganized policy book, employee links and critical information we want to <br /> get out to our employees. Michelle demonstrated the features and the basics of how to sign <br /> in and access the information. The Commission had a few questions. Staff responded. <br /> 6.0 OTHER BUSINESS <br /> 6.1 Staff Updates <br /> Troy Adams commented that the video we were showing prior to the meeting was footage taken <br /> from the lineworkers rodeo field build we assisted with last fall. The field will be used for the <br /> Page 3 <br /> Regular meeting of the Elk River Municipal Utilities Commission <br /> January 12,2016 <br />