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Elk River <br /> Municipal Utilities <br /> 13069 Orono Parkway Phone: 763.441.2020 <br /> PO Box 430 Elk River,MN 55330 Fax: 763.441.8099 <br /> 9/21/2015 <br /> «NAME» <br /> «MAILING ADDRESS»«MAILING STREET» «MAILING SUFFIX» «MAILING APT» <br /> «MAILING TOWN», «MAILING_STATE» «MAILING_ZIP» <br /> Dear Sir or Madam: <br /> You are receiving this letter because Elk River Municipal Utilities(ERMU)will be providing your electric <br /> service at*S "' . f� -." '1r , s jar*starting in the <br /> fall of 2015. I would like to welcome your company as a customer of ERMU,and reassure you that our <br /> staff is working hard to make this transition as seamless as possible. ERMU is owned by the customers <br /> we serve,and we look forward to the opportunity to serve you with electric utility service. <br /> Key Facts about ERMU: <br /> 1. We are a publicly owned, not for profit electric and water utility company. We are owned <br /> by the communities(customers)we serve. <br /> 2. We are ranked in the top 10%of all public power utilities in the United States based on <br /> proficiency in four key areas; electric reliability,safety,workforce development,and system <br /> improvements. <br /> 3. Electric reliability is critical for business customers. ERMU has an average service availability <br /> index of 99.994%. That is equivalent to a loss of service once every five years. <br /> 4. ERMU is a major part of"Energy City"and works with local businesses to implement <br /> environmentally sustainable practices that focus on preserving natural resources while <br /> minimizing the impacts to the bottom line. <br /> The ERMU mission is to provide our customers with safe, reliable,cost effective and quality long term <br /> electric and water utility service. ERMU has created many opportunities for you to learn about energy <br /> and water conservation. <br /> ® POWERED 11 <br /> INALuREI <br /> Reliable Public <br /> Power Provider POWERED T O 5 ERV E <br /> 67 <br />