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Volume 3.1 Ki. tika March 2004 wNies. • M40 An Update of KnowledgeNetica Corporation (DBA K-Netica) Call Center Product Branding Speech Partnerships We have developed a brand identity for K-Netica call We have recently added two partnerships to our list center products that reflect the key business value of strategic partners:We have been accepted into the proposition of a single automated system providing Microsoft Speech Partner program and have entered both web and phone self-service to relieve the into an agreement with Scansoft, the largest provider burden currently placed on live agents. The brand of speech recognition software, to integrate their identity is ISYLTM Intelligent Customer Care or IC2. speech software with ISYLTM IC2 call center products. We have already tested the new brand in customer Some people confuse our technology with speech presentations and received positive feedback. Two of recognition software. Our stock answer is that "while our sales efforts appear close to yielding contracts for speech recognition software can read your lips, ISYLTM IC2 related products and services. Stay tuned ISYLTM can read your mind, based on what you said. more as we complete product The distinctions are far from artificial. Speech for information for pmenand paion ag. software analyzes the vibration patterns created by deyour vocal chords. Those patterns can be illustrated as a waveform that looks similar to a chart that shows Call Center Product Features Update the performance of a company's stock. The pattern is We have entered into an agreement with AltiCom a two dimensional line that represents pitch (the CTI, a call center products and services vendor vertical dimension) over time (the horizontal catering to small to mid-sized call centers. We have dimension). Speech recognition is primarily a two- received a list of needed product capabilities from the dimensional problem, and the companies that provide pilot customers with whom we are cooperating. We this type of software use two dimensional solutions. • believe we can deliver all these capabilities in the Understanding intent, what ISYLTM can do better than relatively near-term, and most of them with higher any other software, is a multi-dimensional problem. performance and accuracy than our competitors. Consequently our solution has multiple dimensions of analysis. We analyze context, time, space, action, We see the corporate call center as one of our most identity, commerce, finance and language, as well as lucrative markets. Fortuitously, the capabilities we other dimensions needed to fully interpret the are building for the Fusion product line support call intended meaning behind the spoken or typed center self-service as well. Avaya and SpanLink, two sentence. We can determine whether the sentence is of our prospective Call Center product partners, have a statement or question, the type of question, the expressed deep interest in these capabilities and are topic and the required type of answer. Because of the awaiting product availability. We will keep you posted multi-dimensional analysis process ISYLTM uses to on these products as they are readied for the market. interpret anything it hears, it is better able to determine the intent of the speaker or web surfer Intellectual Property Update than any other language understanding software available today. Hence, while speech recognition Building innovative patentable technologies and filing software reads your lips, ISYLTM can read your mind. for patent protection in the US and abroad is a pillar of K-Netica's business strategy. Our US patent Welcome to New Personnel applications for call center and other language We are excited to announce expansion in our understanding and translation product technologies linguistic/technical team: JC Roushar: JC is an have been published by the US Patent and intern, currently a full-time student at Anoka Ramsey Trademark Office. The European Patent Office has Community College. He is performing work as a registered receipt of the applications and will not be computational lexicographer and knowledge far behind in publishing. Within the next few months engineer. We welcome you to introduce us to others we plan to file additional patents, especially for who may be interested in joining our team as interns, specific innovations in the ISYLTM Rules Engine and contractors or employees. 0 for ISYLTM Fusion related inventions. These patents protect our technology from 2002 on. Published by: KnowledgeNetica DBA K-Netica 16820 Hwy 10,Suite 120,Elk River,MN 55330 Voice:(763)274-1000 Fax:(763)274-1118 Volume 3.1 K-Netica Newsletter March 2004