4.4. SR 02-01-2016 - Laserfiche WebLink

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The Ultimate Software Group, Inc. UltiPro Agreement rev 08.2015 Page 19 of 19 The following table is provided to list the roles required for the project: Project Team Customer Team Ultimate Software Team Executive Sponsor Regional Manager/Project Manager Project Leader UltiPro Consultant Payroll Subject Matter Expert Time Management Consultant Human Resources Subject Matter Expert Talent Management Consultant Benefits Administrator Benefits Consultant Iterative Software Configuration As previously described, the UltiPro Services team uses a modified agile software configuration approach. By definition this approach is iterative in nature. The process begins with your strategic goals, our best practice product deployment schedule, our product configuration sequence, and your existing system’s configuration profile as a baseline. Doing so provides the project team with a tremendous amount of insight to your software requirements. It also creates momentum on the project and ensures that our incremental approach allows the project team to be mindful of the long term goals of the solution. As described above, each configuration iteration provides a full-functioning UltiPro component. These components serve as a prototype that the project team can perform unit tests on and approve for production. We believe that the use of prototypes during configuration is the best way to ensure that we can meet your requirements with the least amount of resource investment and rework from both of our teams. To arrive at each prototype, we will begin by profiling your requirements by reviewing reports and documentation that you can provide to us that describes how you use that component. For example, payroll registers offer us a tremendous amount of insight in to how your payroll system is currently configured. From this we can determine which earning codes, deduction codes, locations, and taxes code that need to be configured along with several attributes of these codes. Once we have profiled the component, we will analyze the data provided to offer advice and suggestions on how to best configure these components within UltiPro. Once we have agreed upon a design, your consultants will configure a prototype for acceptance. At the core of our iterative software configuration is our desire to collaborate with you and to provide you with a hands-on approach to configure the solution. We believe that this method will produce a product that is more closely aligned with your business process, will be higher in quality, and will enable your team to learn your UltiPro solutions as we configure them. Training and Knowledge Transfer We believe that effective training and knowledge transfer are the keys to high user adoption rates. Not having your team effectively trained can quickly erode any benefits received from the solution. Training that results in self-sufficient administrators, managers, and employees increases the efficiency of the solution and your business processes. Our training portfolio includes Web-based instructor led training and online tutorials. You can register for virtual instructor led training through the Training page of the Customer Success Portal. These classes are scheduled regularly and are best attended from the trainees work location. The online tutorials can be viewed at any time by the trainee through the product itself. These online tutorials can be played and replayed as often as the trainee desires at no additional cost. All courses are role specific and have a practical application for each role. Ultimate’s training model includes a role-based learning plan for you. Each role within your organization has a specific set of courses required at specific points in the activation process. Having role-based training classes ensures your team members are trained on the processes they will use in their day-to-day interactions with the system. Timing this training is key. We aim to provide the training with as little time between training delivery date and system usage as possible. This ensures your users have an opportunity to reinforce the training through real-life application before they begin to lose the skills gained in training.