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Duckor ~ Associates <br /> <br />Customer Service and Siting/Expansion Process Plan <br /> City of Elk River <br /> d <br /> August 2000 <br /> <br />Align Human Resource Strategy <br /> · Optimize performance by alignment of employee expectations and <br /> performance with process <br /> · Review if team members have the skills and information needed to <br /> perform the process and make key decisions <br /> <br />Develop Success Measurements · Determine client performance and satisfaction metrics <br /> · Develop operating metric(s), if appropriate <br /> <br />Conduct 2 (three-hour) meetings with Working Team to complete Phase III <br />work <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br /> <br />