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Providing Excellent Customer Service <br /> Because of our recent growth and our upcoming growth in electric service territory, <br /> ERMU began exploring new accounting/biLLing software that would accommodate <br /> the increase in customers as weLL as offer new and innovative ways to engage our <br /> customers. The first phase of this massive software conversion undertaking took place <br /> in 2014. We are excited about some of the opportunities this new software will bring <br /> and yet at times overwhelmed by the increased workload and process change this <br /> transition has created. Looking ahead, we see improved processes and efficiencies, <br /> paperless mobile workforce, increased customer access and mobile device options, <br /> and much more. <br /> Our professionaL and talented <br /> office staff provides the <br /> administrative backbone to the <br /> utility services you depend on. ''�� <br /> They are the friendly voice on <br /> the other end of the phone when <br /> V� <br /> you have a question. They are f <br /> the courteous smile behind the <br /> counter when you stop in to +, i �- <br /> see us. And they are dedicated <br /> to provide excellent customer 1 �,� <br /> , f <br /> service to you. ,.i <br />