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Providinc Excellent Customer Service <br /> Because of our recent growth and our upcoming growth in electric service territory, <br /> ERMU began exploring new accounting/billing software that would accommodate <br /> the increase in customers as well as offer new and innovative ways to engage our <br /> customers. The first phase of this massive software conversion undertaking took place <br /> in 2014. We are excited about some of the opportunities this new software will bring <br /> and yet at times overwhelmed by the increased workload and process change this <br /> transition has created. Looking ahead, we see improved processes and efficiencies, <br /> paperless mobile workforce, increased customer access and mobile device options, <br /> and much more. <br /> Our professional and talented � . r <br /> office staff provides the ,, <br /> administrative backbone to the <br /> utility services you depend on. kits <br /> They are the friendly voice on -s.6,''''.--.!�'y ,' <br /> the other end of the phone when , K -r <br /> you have a question. They are - r � > � "` <br /> the courteous smile behind the �, � 4 <br /> counter when you stop in to <br /> 5 <br /> see us. And they are dedicated ' '. �` ,�' <br /> to provide excellent customer ;� , = _ <br /> service to you. .-- vs',, $ - <br /> Page 4 <br />