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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card-2015 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage Notes as of 3/2015 <br /> Water Quality Standards 15 Meet <br /> Requirements tbd Results available later in May <br /> Safety,Reliability CAIDI 5 <120 Min <br /> and Quality of 30 tbd Report Os unavailable,anticipated on target <br /> Utility Services SAIDI 5 <90 Min <br /> tbd Report#s unavailable,anticipated on target <br /> SAIFI 5 <0.5 <br /> tbd Report its unavailable,anticipated on target <br /> Customer Satisfaction 10 >85% tbd Customer Satisfaction survey still to be completed for 2015 <br /> Customer Service Employee Turnover 10 <7.5% <br /> on target 0.0% <br /> and Employee 30 <br /> Development <br /> Participation in Recommended 10 >95% <br /> and Mandatory Trainings <br /> on target 98% <br /> Margins/Net Profit 20 >Budget <br /> on target Electric 288%ahead of budget,Water 30%ahead of budget <br /> Financial Goals 40 Reserves 10 >Target <br /> on target Reserves at required levels,per policy <br /> Inventory Accuracy 10 2,95% tbd as of 1st qtr water(100%),electric(98.8%),security tbd <br /> Total Multiplier: <br /> Approved December 12,2012 <br /> 60 <br />