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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card-2014 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage Notes as of 4th qtr <br /> Water Quality Standards 15 Meet 15 <br /> Requirements met requirements <br /> Safety,Reliability CAIDI 5 <120 Min 0 off target 199.88 <br /> and Quality of 30 <br /> Utility Services SAIDI 5 <90 Min 5 on target 28.54 <br /> SAIFI 5 <0.5 5 on target 0.14 <br /> Customer Satisfaction 10 >85% 10 95.71% <br /> Customer Service Employee Turnover 10 <7.5% 2.4% <br /> 10 <br /> and Employee 30 <br /> Development <br /> Participation in Recommended 10 >95% 10 95.78% <br /> and Mandatory Trainings <br /> Margins/Net Profit 20 >Budget 20 on target electric and water above budget <br /> Financial Goals 40 Reserves 10 >Target 10 both electric and water reserves above target levels <br /> Inventory Accuracy 10 >95% 10 98.68% <br /> Total Multiplier: <br /> Approved December 12,2012 <br /> 133 <br />