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Customer Average Interruption Duration Index (CAIDI) <br /> CAIDI is defined as the average duration (in minutes) of an interruption experienced by customers during <br /> a specific time frame. <br /> Since CAIDI is a sustained interruption index, only outages lasting longer than five minutes are included in <br /> the calculations. It is calculated by dividing the sum of all customer interruption durations during that time <br /> period by the number of customers that experienced one or more interruptions during that time period. <br /> This metric reflects the average customer experience (minutes of duration) during an outage. <br /> Table 6 <br /> Average CAIDI for all utilities that use the eReliability Tracker, belong to your region, and are <br /> grouped in your customer size class <br /> Your utility's CAIDI: 199.8838 <br /> Average eReliability Tracker Utility CAIDI 108.8292 <br /> Average CAIDI for Utilities Within Your Region 95.2256 <br /> Average CAIDI for Utilities Within Your Customer Size Class 107.7752 <br /> Table 7 <br /> Summary statistics of the CAIDI data compiled from the eReliability Tracker <br /> Minimum Value 17.2115 <br /> First Quartile(25th percentile) 60.0165 <br /> Median Quartile (50th percentile) 82.1022 <br /> Third Quartile(75th percentile) 132.3397 <br /> Maximum Value 782.4045 <br /> Figure 5 <br /> Average CAIDI for all utilities that use the eReliability Tracker per region <br /> 180 - 162.7736 <br /> • 160 - 149.5293 <br /> 133.5417 <br /> 140 - <br /> c <br /> 'E 120 - 102.9167 <br /> O 100 - 94.0484 95.2256 93.3338 87.2413 <br /> 74.8117 <br /> U 80 <br /> a) 60 - <br /> m <br /> > 40 - <br /> 20 - 0 <br /> 1 2 3 4 5 6 7 8 9 10 <br /> APPA Regions <br /> 6 <br /> 57 <br />