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Charter and Government Channel Technical Problems <br /> Whenever a city has had technical problems with their city channel that is due to an issue with <br /> Charter equipment, we have been able to contact local Charter employees and get prompt and <br /> professional help in resolving the issue. We recently received an email stating that they no longer <br /> wanted me to contact the local employees but to instead call the 800 number to report service <br /> issues. <br /> We have an average of 3-6 calls per month. We do not contact them unless we have narrowed <br /> down the problem to their equipment. Many times these technical failures happen right before a <br /> council meeting or one of our live shoots.Not having access to discuss the technical problem <br /> with a repair technician is very frustrating not only to us but to our citizens that subscribe to <br /> cable to view meetings and community events. <br /> Phase 1 of Cities HD Camera System Upgrade <br /> We have finished with the main install work to upgrade our camera systems in Buffalo,Delano, <br /> Elk River and Monticello for HD recording. The quality of productions has been dramatically <br /> improved with increased picture resolution as well as how the system functions. We have <br /> received many compliments as volunteers, city staff and viewers have noticed the change to the <br /> productions playing back on the city channels. <br /> " .— <br /> ��i .�.s t rem <br /> .. 44 <br /> -+■"*.-7r- own. . <br /> • am,-`° or <br /> z <br /> 1 r •i <br /> t <br /> Buffalo Control Room HD Upgrade Buffalo Monitors Upgrade <br /> 2 <br />