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There are a number of details that should be discussed: <br /> 1. The deposit amounts for residential customers are fixed and should be reviewed and <br /> adjusted on some schedule to ensure they are adequate for typical average usage. <br /> 2. The deposit amount for commercial customers is based on 2 months actual or projected <br /> usage. This amount was established to cover the risk but can be large enough that it may <br /> be a barrier to attracting new commercial customers into the ERMU service territory. <br /> The amount can be lowered if the risk is lowered. This could be accomplished through <br /> shortening the time between usage and payment. <br /> 3. Making a deposit requirement exception for customers who sign up for automatic bank <br /> pay works really well for most customers. However, there is some risk. The risk is <br /> minimal for residential accounts, but could be significant for some commercial <br /> customers. This could still be an option for commercial customers if the risk was to be <br /> reduced. This could be possible by implementing bimonthly billing for commercial <br /> customers. This is not possible with our current operations,but may be possible after we <br /> transition to our new billing software next month. <br /> ACTION REQUESTED: <br /> Customer Deposit Policy review, discussion, and direction. <br /> ATTACHMENTS: <br /> • ERMU Policy 8.24—Customer Deposit Policy—March 9, 2010 <br /> ® PDIEIED 11' <br /> Page 2 of 2 NATURE <br /> Reliable Public <br /> Power Provider P O W E R E D T O S E R V E <br /> 119 <br />