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ELK RIVER MUNICIPAL UTILITIES EDUCATION !SEMINAR REPORT <br /> DATE November 7th, 2014 <br /> EMPLOYEE NAME Meridee Romie <br /> TITLE OF EDUCATION/SEMINAR Finishing Well with an Unhappy Customer <br /> ORGANIZATION SPONSORING EDUCATION SEMINAR Resource Training ans Solutions <br /> DATES ATTENDED November 6th <br /> LOCATION Sartell, MN <br /> WHY DID EMPLOYEE CHOOSE TO ATTEND Helpful customer service info is always useful <br /> WHAT INFORMATION WAS LEARNED BY ATTENDING Reminded how important each and every <br /> customer is,looking at each encounter as an opportunity to turn a situation around <br /> WAS INFORMATION CONVEYED TO SUPERVISOR AND CO-WORKERS AND TO WHO <br /> all 4 CS Reps went to training <br /> /� �. <br /> URE <br /> 139 <br />