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Frequently Asked Questions <br />■ What will the warranty program <br />cost the city and homeowners? <br />L" <br />There is absolutely no cost to the city for <br />this warranty program and homeowner <br />_4' participation is completely voluntary. For <br />a small monthly fee, homeowners can <br />protect the buried utility service lines on <br />their property. The NLC Service Line Warranty Program provides generous <br />coverage with no deductibles, service fees or annual /lifetime limits. <br />■ How does the program work? <br />The NLC Service Line Warranty Program <br />handles all aspects of the program including <br />marketing, billing, customer service, contractor <br />management and completion of all repairs to <br />local code. <br />■ What happens when a homeowner experiences a service line <br />break or leak on their property? <br />One call to the NLC Service Line Warranty Program's toll -free number and a <br />local, licensed contractor will be dispatched to quickly make repairs. There <br />is no paper -work to complete; just one call for claims processing — available <br />24/7, 365 days a year. All contractors are local to the community served, <br />which keeps dollars in your local economy. <br />■ Why is the warranty program <br />important? <br />The American Society of Civil Engineers <br />i labeled the nation's infrastructure a D+ in <br />2013 and it's no surprise! Many people <br />believe that water and sewer lines will last <br />hundreds of years without failing, but the <br />truth is, there are many reasons other than <br />life expectancy of the pipes that can contribute to infrastructure failure — <br />such as tree -root intrusion, rust and weather. <br />With the NLC Service Line Warranty Program, normal wear and tear, ground <br />shifting, root - intrusion, and much more are covered. <br />100 <br />