6.1b. ERMUSR 09-09-2014 - Laserfiche WebLink

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i+. Paymentus The Real-time Bid Payment company 4.5 Reversed or Chargeback Transactions Reversed or Chargeback Transactions can bo reversed by the Customer using the Paymentus software provkied("Agent Dashboard"),The Payment Amount will be refunded to the Usor,however,except In the case of a Substantiated Chargeback transaction as defined below,the Paymenlus Service Fee is non- refundable,and therefore the corresponding Paymentus Service foes will not be refunded to the User.The remittance file will contain a record of any such transaction whenever such transactions occur. With respect to all Chargeback Card Transactions that are substantiated by a User and approved by an authorized representative of Paymentus and the Customer ("Substantiated Chargeback"): (i) the Customer authorizes Paymentus and Paymentus Authorized Processor (and/or the respective card organization)to debit the Customer Bank Account for tiro amount of the corresponding Payment and(II) Paymontus shall refund to the Card organization for credit back to the User the corresponding Paymentus Service Fees. Tito Customer agrees that it shall not refund In cash to a User any Payment made using Paymentus'Services, Since Paymentus receives no revenue from any Payment that is charged back, the Customer will bo responsible for the fees associated with Chargeback processing by Paymonlus Authorized Processor. Paymontus together with Paymentus Authorized Processor will continuously review its processes for Reversed or Chargoback transactions,for simplicity and efficiencies.Customer and Paymentus agree to fully co-operate with each other if Paymenlus requires any change Its settlement and Invoicing processes for such transactions. 5 General Conditions of Services 5.1 Service Reports Paymontuc shall provide Customer with reports summarizing use of the Services by Users for n given reporting period. 5.2 User Adoption Communication by Customer Customer will make Paymentus'Services available to Its residential and commercial customers by different means of customer communication including a) through bills, invoices and other notices; b) by providing AM and Web payment details on the Customer's wobslts including a'Pay Now"or similar link on a mutually agreed prominent place on the web site;c)through customer's general IVR/Phone system;and d) other channels deemed appropriate by the Customer, Paymentus shall provide Customer with logos, graphics and other marketing materials for Customer's use In its communications with its users regarding the Services and/or Paymentus. Both parties agree that Paymentus will be presented as a payment method option. Customer will communicate Paymontus option to its end residential and commercial customers wherever Customer usually communicates its other payment methods. 5.3 Independent Contractor Customer and Paymentus agree and understand that the relationship between both parties is that of an Independent contractor. 5.4 Customer's Rasponsibillties in order for Paymentus to provide Services outlined in ells Agreement, the Customer shall co- operate with Paymentus by: -4- 76