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Elk River — Billing Specialist <br /> Municipal Utilities Position Description <br /> Department: Immediate Supervisor: <br /> Office Finance and Office Manager <br /> Pay Group: Office FLSA Status: Last Updated: <br /> Pay Grade: 3 Non-Exempt 9/26/2013 <br /> Positions Supervised: <br /> N/A <br /> Position Summary <br /> Prepare monthly billing statements. Process Automatic Bank Pay files. Perform customer service <br /> and general office duties. Provide support for office staff, management and field workers. <br /> Essential Functions <br /> 1. Prepare monthly billing statements. <br /> A. Set up all new residential and commercial accounts. <br /> B. Prepare billing statements. <br /> C. Print, stuff, and mail statements, inserts, and special mailings. <br /> D. Prepare postage report. <br /> 2. Process Automatic Bank Pay files. <br /> A. Set up new automatic bank pay customers. <br /> B. Process any changes and/or cancellations. <br /> C. Pre-note all new, changed, or cancelled accounts. <br /> D. Prepare and send the monthly bank file. <br /> 3. Perform customer service duties. <br /> A. Answer phones and assist or redirect calls to the appropriate persons. <br /> B. Greet and assist walk-in customers at counter. <br /> C. Open, sort, and distribute mail. <br /> D. Process or redirect incoming customer email or website generated inquiries. <br /> 4. Provide support and back-up for other specialists, and support for management and field <br /> workers. <br /> A. Support process for credit and collections, accounts payable and accounts <br /> receivable, and purchasing. <br /> B. Provide support for management and field workers as needed. <br /> 5. Performs other essential job duties. <br /> A. Regular and timely work attendance. <br /> B. Follows all safety procedures. <br /> Page 1 <br /> 33 <br />