2.5. ERMUSR 09-09-2014 - Laserfiche WebLink

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termination of service until it has been provided. It shall also be a requirement that the electric meter be located outside the building before service will be restored. ERMU will continue to work to inform customers when work needs to be performed on their property. Currently ERMU has a number of methods to contact customers that include: telephone, email, door hangers, and written notices. In some cases there are times when direct customer contact is not possible in order to complete work in a timely cost effective manner. The customer and Commission discussed at lenth how to resolve the issue of under billing amounts and payment options at the August 12t meeting and directed staff to allow an exception to the standard practice of a three month payment plan. ACTION REQUESTED: Staff recommends that the Commission allow the under billed amount$1,004.00 to be collected over a twelve month period. This is a deviation from the standard practice of three months. The customer will pay$85.00 per month in addition to the current charges. The customer will be required to make timely payment for current charges. The calculated amount was based on the average ERMU residential customer energy consumption for the previous twelve months. The customer has not yet signed the standard payment arrangement form. The form does state that if customer fails to pay the current charges plus the under billed portion,they will be subject to the standard notification and collection process. In the event the customer does not make the payments as agreed to, they may be disconnected until they are current with all charges on the account. 'POWERED O1 Page 2 of ATURE Reliable Public Power Provider P O W E R E D T o S E R V E 27