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Confidentiality—No Retaliation <br /> The Utilities will strive to protect the confidentiality of information the Utilities receives <br /> pursuant to this policy to the extent feasible and to the extent permitted by law. <br /> Retaliation against any individual for making a good faith complaint under this policy, for <br /> opposing harassment, or for participating in an investigation of any claim regarding <br /> harassment or inappropriate behavior is strictly prohibited. <br /> If you feel that you have experienced such retaliation, you should follow the Reporting <br /> Procedure outlined in this policy. <br /> Questions About This Policy <br /> Any questions about this policy or any related matter should be referred to the Human <br /> Resources Representative or any Utilities manager. <br /> 6. BUSINESS CONDUCT <br /> In accepting employment with the Utilities, employees become its representatives to the <br /> public and are responsible for assisting and serving the customers for whom they work. An <br /> employee's primary responsibility is to serve the customers of Elk River Municipal <br /> Utilities. The values of Elk River Municipal Utilities - ethics, open and honest <br /> communication,maintaining a positive workplace for employees, and serving customers— <br /> must guide our daily business activities. We strive for and take individual responsibility <br /> for ethical behavior— not only because it is the right thing to do, but also because it is a <br /> fundamental value in public services. <br /> Unacceptable conduct consists of any act or omission that, in the business judgment of Elk <br /> River Municipal Utilities, significantly departs from expected standards of behavior <br /> affecting the workplace. Some examples of unacceptable conduct include, but are not <br /> limited to: <br /> 1. Not performing assigned duties to the best of the employee's ability at all times. <br /> 2. Not rendering prompt and courteous service to customers and the public at all <br /> times. <br /> 3. Not maintaining courtesy and professionalism towards other employees. <br /> 4. Unauthorized possession of Utilities property. <br /> 5. Falsifying timekeeping records or any other Utilities records. <br /> 6. Violating the Utilities' work rules regarding alcohol and illegal drugs. <br /> 7. Violating the Utilities' rules regarding Electronic Communications. <br /> 8. 7,Fighting or threatening violence in the workplace. <br /> 9. .8—Negligence or improper conduct leading to damage of employer-owned or <br /> customer-owned property. <br /> 10. 9—Insubordination or other disrespectful conduct, including failing to respond to <br /> warnings or directives to improve conduct or performance. <br /> 11. Violation of safety or health rules. <br /> 6 <br /> April 2013 <br /> August 2014 <br /> 71 <br />