2.3. ERMUSR 05-20-2014 - Laserfiche WebLink

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Al Nadeau m de a motion to accept the 2014 first quarter delinquent items. Daryl Thompson seconded the motion. Motion carried 3-0. 5.4 Utilitie s Performance Incentive Corns ensation Distribution The C I,1 1 mission adopted a Performance Metrics program in December 2012, for implementation January 1, 2013. The performance metrics were monitored and provided as updates to the I mployees and commission on a quarterly basis throughout the year. This allowed for corrective o ction to be taken in order to meet the targets for the program. Troy Adams said the program Irked exactly as intended as we witness employee motivation and efforts align to improve comp,ny performance for deficient criteria. Troy • o ams presented the scorecard showing that employees had successfully met each category's go. . John Dietz asked about the categories and if they could be altered throughout the year. Troy Ad;ms said that the goals would need to be changed prior to the first of the year, which would I can that the results would not be available yet. Staff will update the commissioner. regularly so they can assess if the goals would need to be changed. The col missioners had set a two percent multiplier when the policy was created and if they wanted to1 change the percentage they could, however they choose to stay at two percent. The commissioners congratulated the employees on successfully completing the first performance ,etrics program. Daryl Thomp'on made a motion to award the two percent incentive compensation distribution. 1 Nadeau seconded the motion.Motion carried 3-0. 5.5 Or'ani I 4 tional Growth Elk Ri`er Municipal Utilities has seen great growth over the last few years; however, staff has been 11perating lean for years. With large projects on the horizon such as the billing software conv,w sion, staff is seeing a need for more leadership in the office. Troy • lams proposed that the Assistant Office Manager position, which is a management p o sition by title but not by responsibility, be eliminated and replaced by a Customer Service Mana:,-r. This position would report to the Finance and Office Manager. The C .tourer Service Manager position would supervise the four Customer Service Representative. providing work direction,performing performance evaluations,providing coaching, sch.s uling time off requests, and approving timesheets. This would be in addition to overseeing the operations of the front. This position would replace the Assistant Office Manager position and e compass those job duties as well. Troy Adams said the position would be posted internally and :xternally. Discussion followed. Page 3 Regular meeti ;; of the Elk River Municipal Utilities Commission April 8,2014 16