7.1 HRSR 05-05-2014 - Laserfiche WebLink

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10. DENIAL/COMPLAINT/APPEALS PROCEDURES Applicant Denial Procedure: If a household's application is denied for any reason, a letter of denial will be sent to the household within 10 working days. The denial letter will clearly outline the reason for denial and inform the applicant that an appeals procedure is available. Applicant Complaint Procedure: Initial applicant complaints about any aspect of service delivery, staff, program restrictions or contractor relations/workmanship may be pursued verbally or in writing to CMHP. The complaint shall be addressed by working with the contractor and the applicant to resolve the problem within two (2)weeks. Applicant Appeal Procedure: If a household is dissatisfied with the level of assistance they have received, and where an applicant complaint cannot be resolved with CMHP, CMHP will notify the applicant in writing that a written procedure for appeal is available. The appeals procedure follows these steps: 1. The applicant who wishes to appeal the initial response must submit a request for appeal in writing within thirty (30) days of the initial response. This request must state the reason(s) for the appeal and should include any information that the applicant feels is pertinent to the appeal. 2. All appeals should be addressed to: Central Minnesota Housing Partnership, Inc. 37 28`h Avenue North, Suite#102 St. Cloud, MN 56303 3. A Review Committee shall be established and made up of representatives from CMHP and the . i IRA. 4. If the Review Committee concurs on the findings, CMHP shall respond to the applicant, in writing, including the results of the review, an explanation of the findings and the next step the applicant can take if he/she is still not satisfied with the response. 5. If the Review Committee does not concur on the findings, the appeal will be presented to the participatin4 ci-t} in dti-id-r lah s cant is wcatcdHR.A, whose written decision shall be final and presented to the applicant within fifteen (15)working days. 11. AMENDING POLICIES & PROCEDURES These policies and procedures may be amended during the course of the loan agreement, by taking the following steps: • The cit\ 1:<.A or CMHP may recommend an addition,deletion or revision by contacting the other party and stating the proposed change and reason for the proposed change. • The proposed change will be presented, discussed and approved at an HRA meeting Policies and Procedures prepared by Central Minnesota Housing Partnership, Inc. IU 443!14'3 MJM E1, 8 26