5.5. ERMUSR 04-08-2014 - Laserfiche WebLink

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4. Coordinate information technology administration with City IT support staff. A. Oversee billing system hardware and software. B. Oversee metering system hardware and software. C. Oversee utilities server, network, and system back-up. D. Oversee office workstations and software. 5. Provide data and support for Management. A. Manage territory acquisition data. B. Prepare and analyze customer and usage data. C. Serve as Office Manager in absence of Finance and Office Manager. 6. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities • Ability to effectively supervise and provide work direction. • Knowledge of billing and meter reading software. • Knowledge of spreadsheet, word processing, and database software. • Ability to train staff in use of software and customer service processes. • Ability to evaluate and resolve issues. • Ability to manage projects and meet deadlines. • Ability to effectively interact with supervisors, other employees, and customers. • Ability to communicate effectively, both orally and in writing. Minimum Qualifications • Bachelor's degree for applicable discipline or equivalent experience. • Five years of customer service experience. Preferred Qualifications • Progressive supervisory experience. • Experience in utilities billing and customer service. • Valid driver's license. This Position Description is not intended to be all-inclusive. It is within Elk River Municipal Utilities' discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. This Position Description does not constitute a Contract of Employment. Customer Service Manager Page 2 4/8/2014 137 I