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responsible for MISO reporting requirements, increased bonding activity and reporting <br /> requirements, and increased audit reporting. There will inevitably be new physical and cyber <br /> security reporting requirements for NERC that will be added to this list of increased duties. <br /> Because of this magnitude of work, and especially with the software conversion and sales tax <br /> audit happening in 2014, time spent managing the customer service area of the office department <br /> has been displaced with preparing and overseeing reporting requirements. And although the <br /> proposed 2015 staffing additions included accountant support staff, there will still be the need for <br /> additional leadership within the office department to focus on customer service. <br /> After consideration of feedback regarding the need for additional leadership for customer service <br /> from office staff and analysis by management,the proposed solution is to create a new Customer <br /> Service Manager position. This position would be FLSA exempt and report to the Finance and <br /> Office Manager. The Customer Service Manager position would supervise the four Customer <br /> Service Representatives providing work direction, performing performance evaluations, <br /> providing coaching, scheduling time off requests, and approving timesheets. This would be in <br /> addition to overseeing the operations of the front. This position would replace the Assistant <br /> Office Manager position and encompass those job duties as well. <br /> The proposed new position was analyzed with the Riley, Dittmann& Kelsey Job Evaluation <br /> System to determine the position points. Because this proposed position would be FLSA <br /> exempt, this position would be included in the Manager Pay Group. The results of the analysis <br /> would be a potential $3,000 increase in labor expense for the remainder of 2014 subject to <br /> candidate qualifications. Per our current policies, this position would need to be posted. <br /> ACTION REQUESTED: <br /> Staff recommends the creation of the new Customer Service Manager position as outlined above. <br /> ATTACHMENTS: <br /> • Current ERMU Organizational Chart <br /> • Proposed ERMU Organizational Chart <br /> • Proposed Customer Service Manager Position Description <br /> iffle Page 2 of 2 INATUR 1 <br /> POWERED To SERVE <br /> Reliable <br /> 133 <br />