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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card - 2013 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage Results <br /> Meet <br /> Water Quality Standards 15 <br /> Requirements 15 Met <br /> Safety,Reliability CAIDI 5 <120 Min 5 117.85 Min <br /> and Quality of 30 <br /> Utility Services SAIDI 5 <90 Min <br /> 5 5.32 Min <br /> SAIFI 5 <0.5 <br /> 5 0.05 <br /> Customer Satisfaction 10 >85% <br /> 10 93.8% <br /> Customer Service Employee Turnover 10 <7.5% 10 2.6% <br /> and Employee 30 <br /> Development <br /> Participation in Recommended 10 >95% <br /> and Mandatory Trainings <br /> 10 97% <br /> Margins/Net Profit 20 >Budget 20 1034% <br /> Financial Goals 40 Reserves 10 >Target 10 155% <br /> Inventory Accuracy 10 >95% 10 99% <br /> Total Multiplier: <br /> 131 <br /> i <br />