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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card-2013 <br /> Possible <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage Notes as of 9/2013 <br /> Water Quality Standards 15 Meet <br /> Requirements 15 met requ <br /> Safety,Reliability CAIDI 5 <120 Min <br /> and Quality of 30 - 5 118.89 <br /> Utility Services 54101 5 <90 Min <br /> 5 5.25 <br /> SAIFI 5 <0.5 <br /> 5 0.00 <br /> Customer Satisfaction 10 >85% 10 93.80% <br /> Customer Service Employee Turnover 10 <75% <br /> 10 2.6% <br /> and Employee 30 <br /> Development Participation in Recommended <br /> and Mandatory Trainings 10 295% <br /> 9.3 89% <br /> Margins/Net Profit 20 >Budget <br /> 20 Yes as of 8/13:electric and water above budget <br /> Financial Coals 00 Reserves 10 >Target 10 Yes both electric and water reserves above target levels <br /> Inventory Accuracy 10 >95% 10 Yes as of 3rd qtr water(98%),electric(99%),security 99% <br /> Total Multiplier: <br /> Approved December 12,2012 <br /> 58 <br />