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cwt't..,1 (.OLtzJ <br /> November 15, 2003 <br /> 504 <br /> ce �h , \ <br /> to pa , ;;T:t-t: <br /> . .., <br /> 1. .for its <br /> , ....rL.,4: <br /> • <br /> faiIure$,. __ ,.....„:. <br /> The utility agreed to a pl. 1 <br /> for tighter standards. <br /> AT A GLANCE By Susan E.Peterson _2 p54 <br /> Star Tribune Staff Writer ; ;, <br /> Xcel has agreed ._ .k <br /> tothefolowMg: Xcel Energy has agreed to a '_,1 <br /> > Customer set of tougher service Stan-,''' <br /> credits of$50 dards that would-put mo . ,;- <br /> *, for power faiures money in the pockets of i i, <br /> 7. of morethan24 tourers with frequent or p <br /> hours or more longed electricity failures.Thu <br /> than six brief plan could cost the Minneapo-;;:�A1 <br /> rtes n ayear. hs utility company as much as <br /> $30 million annually if it failed <br /> > Lower to meet those standards fora' i <br /> average number of years. ,';s <br /> duration and The proposal was developed,,h <br /> frequency of through negotiations with the,:it <br /> power failures. Minnesota Department 'Of; -.° <br /> > Quicker Commerce and the state attor <br /> telephone ney general's office as part (C:3 <br /> response time. the settlement of a yearlong diS i <br /> ),- <br /> Fewer pute over Xcel's customer ser t . <br /> customer `ice quality.The plan;fled wwi�T i': <br /> complaints to regulators on Friday, Musthe'';,$ <br /> Public Utilities approved by tie-state Publlc` ,( i <br /> Commission. Utilities Commission and could "'4+ <br /> take effect earlynextyear. .h s'' <br /> > Quicker <br /> e ``"zi• <br /> response time to XcacontinuesonA25: , : <br /> emergencynat- —Noncompliancepayments'.. <br /> uralgascalls. would be split 50-50 between;+e' <br /> > More timely Xcel customers and invest _' <br /> meter reading. ments in improvements. :`'.•j' <br />