5.2. ERMUSR 03-18-2003 - Laserfiche WebLink

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Elk River Municipal Utilities 322 King Avenue phone: 763.441.2020 Elk River,MN 55330 Fax.763 441 8099 February 24, 2003 To: Elk River Municipal Utilities Commission James Tralle John Dietz Jerry Takle From: Bryan C. Adams Subject: Penalty On Delinquent Bills Section 11 of our"Meter Deposits and Related Services Policies" states: 11. DELINQUENCY NOTICE Bills are mailed on the 25th of the month, due on the 15th of the next month. On the 16`h the bills become past due and a penalty of 10% is added to net bill. On the 17th day a Notice of Delinquency is mailed to customers who are past due. The notice contains the following message, "Please contact our office if you are not making payment, to avoid further charges and inconvenience due to disconnection." It further states that no further notice will be given. Customers are encouraged to make arrangements for payment of their bills with the Customer Service Representative. If service is disconnected there is a $20.00 reconnection charge within the normal working hours of 8:00 a.m. —4:30 p.m. Monday-Friday. The reconnection charge after normal working hours is $100.00. Reconnection will only occur before 8:00 p.m. It has been this commissions position that the 10% penalty should not apply to churches, and staff has carried out this policy as such. One of our churches continues to exhibit payment difficulties. Attached is a letter dated 6-9-00 addressing this churches' difficulties in paying. This letter corrected the problem for a short period of time, but now they are slipping into their old payment patterns. In the last 12 months, this church has made it's payment on time only once. This church has 3 separate accounts; church, parish house, and staff house. No other church in our service area is late in their monthly utility payments. Does this commission desire to continue the policy of not charging a 10% penalty to churches for late payments?