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We are proposing the following procedure to make appointments to change water meters. <br /> 1) Call on phone during and after business hours to arrange day or evening <br /> appointments (if no response...) <br /> 2) Leave door hanger(if no response...) <br /> 3) Mail first letter (if no response...) <br /> 4) Mail second letter. <br /> The last letter does include disconnecting the water service if an appointment is not <br /> made. Once they call us, we will immediately change the meter and restore water <br /> service. This will probably be an after hours call out. <br /> The second letter is a little heavy handed, but I am afraid it is ultimately the only way if <br /> we desire to change out water meters. Unfortunately, due to today's violent and criminal <br /> behavior, customers are skeptical of who they are dealing with if not face to face, and are <br /> reluctant to let unfamiliar people into their homes. Do you have any other suggestions? <br />