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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Theresa Slominski —Finance and Office Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> September 10,2013 2.5 <br /> SUBJECT: <br /> Resolution Accepting NISC invitation <br /> BACKGROUND: <br /> A committee of staff has been researching software vendors for a new customer utility billing software <br /> and have been focused on the National Information Solution Cooperative(NISC) software this past <br /> month. We have participated in conference calls and webinars,conducted reference checks,visited a <br /> current user site,and had an onsite demo September 4th and 5`h for all staff to have the opportunity to see <br /> the software. <br /> DISCUSSION: <br /> Our current software vendor(PowerManager)has an annual user's group conference each year that we <br /> have participated in. The user group conferences have always provided valuable learning experiences as <br /> well as insight with how other users are maximizing the software and managing the customer information <br /> to best serve the customer. We have sent a minimum of two people every year, and sometimes have been <br /> able to coordinate schedules so most staff can attend at some point during the three day conference. <br /> NISC offers an annual conference as well in St. Louis,Missouri—the MIC (Member Information <br /> Conference). They would like for us to be able to fully evaluate their software product and have offered <br /> four conference tickets(a$600 per ticket value)to our staff to be able to attend this year. The budget for <br /> attending the PowerManager conference would be re-allocated to the NISC conference,providing the <br /> commission is willing to accept the four tickets offered. This provides a valuable opportunity to obtain <br /> training and interact with other users that we would not otherwise be able to take advantage of. <br /> The attached resolution is a standard procedure recommended by our legal counsel to be able to accept <br /> the tickets at a discounted price, in furthering the purpose of Elk River Municipal Utilities through the <br /> training of customer service staff and utilization of customer service products. <br /> ACTION REQUESTED: <br /> Staff requests adoption of Resolution to accept NISC invitation for four tickets to annual Member <br /> Information Conference. <br /> ATTACHMENTS: <br /> • Resolution Accepting NISC's MIC Invitation <br /> ro � eetu � r <br /> Page 1 of 1 NATURE <br /> Reliable Public <br /> POWERED TO SERVE <br /> 43 <br />