Laserfiche WebLink
Elk River <br /> Municipal Utilities <br /> 322 King Avenue phone: 763.441.2020 <br /> Elk River.MN 55330 Fax:763.441.8099 <br /> December 31. 2003 <br /> To: Elk River Municipal Utilities Commission <br /> John Dietz <br /> Jerry Takle <br /> James Tralle <br /> From: Bryan Adams <br /> Subject: Water Meter Issues <br /> Your staff has been concerned for some time over the line loss in the water department. <br /> The difference between water pumped and water sold was too large. Some of our well <br /> meters were very inaccurate and have been replaced. We are also uncovering some <br /> reading and billing issues with the retail commercial, and residential meter. <br /> Some of the radio read ERT have been programmed wrong from the manufacturer. Your <br /> staff is reprogramming these ERT as we discover them. Staff is now doing all of the <br /> water meter ERT programming. Our water rates are based on 1,000's of gallons. <br /> Depending on the size of the meter, the visual register read and the remote register have <br /> different number of stationary zero's. The radio read ERT's also read a different number <br /> of stationary zero's. In some cases we have been under billing the large meter customers <br /> by a factor of 10. The attached sheet reflects examples of how the meter readings are to <br /> be interrupted by staff installing the meters, staff reading the meters, and billing software. <br /> This should alleviate this problem. <br />