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ELK RIVER MUNICIPAL UTILITIES EDUCATION / SEMINAR REPORT <br /> DATE June 5th, 2013 <br /> EMPLOYEE NAME Tom Sagstetter <br /> TITLE OF EDUCATION/SEMINAR Energy Efficiency Management Certificate Program <br /> ORGANIZATION SPONSORING EDUCATION SEMINAR APPA <br /> DATES ATTENDED May 6th through May 10th. <br /> LOCATION Anaheim , CA <br /> WHY DID EMPLOYEE CHOOSE TO ATTEND <br /> To learn how and what other utilities around the country offer in terms of electric efficiency programs. <br /> WHAT INFORMATION WAS LEARNED BY ATTENDING <br /> Utility overview- How different utilities are governed and regulated by state and federal agencies <br /> and organization's. How regulatory activity impacts day to day operations in reliability and in efficiency <br /> program requirements. Gained an understanding how energy is provided to the customer from generation <br /> resource mix to the different types of transmission and distribution systems that serve customers. <br /> Efficiency Program Overview - Develop programs that meet the utilities needs and provide the customers <br /> what they want. Utility goals are to decrease peak demand and energy consumption with minimal <br /> customer impact. The customer wants reduced energy use (lower bills), positively impact the <br /> environment, and do the correct thing for future generations (green house gas reduction). The success <br /> of programs comes from education and customer awareness. Market new programs and successful <br /> programs often and boldly. Trade partner education is as much a key as employee education. <br /> Identify goals - Understand the customer load profiles and find a common ground between utility goals <br /> and customer goals. Make achievable goals that can be measured. Constantly evaluate programs to <br /> increase participation and cost effectiveness. Review often and improve. Always have an exit strategy. <br /> Customer Strategies - Make it as easy as possible for customers to participate within policies and rules. <br /> WAS INFORMATION CONVEYED TO SUPERVISOR AND CO-WORKERS AND TO WHO <br /> The information was conveyed to management and staff at weekly meetings. <br /> More details will be presented when the business plan is completed within one year of the course. <br /> 10 _ <br /> CPAT RE <br />