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Customer Care NODSo n I i n er <br /> EH&S Compliance Made Simple <br /> MSDSonline does not just sell you a software product and walk away. We <br /> pride ourselves in seeing that every MSDSonline customer knows how to use <br /> their system -from implementation assistance and product training,to MSDSonline products can be deployed via the <br /> ongoing customer and technical support. Internet, a client's intranet, or internal private <br /> network. Because MSDSonline offers a <br /> Implementation Specialist—Every MSDSonline customer is assigned a hosted-solution (Software as a Service), its <br /> specialist who will: products and services are available on-demand, <br /> with no special hard-ware requirements or <br /> Conduct product overview training for all administrators software to download, install or maintain. <br /> Ensure the customer has been made aware of all of the training materials <br /> available to them Other deployment/backup options include the <br /> ability to deploy MSDS libraries via other <br /> Assist with user interface customization and system set up electronic storage media including CD-Rom, DVD <br /> A Act as a single point of contact during the implementation period or Flash Memory Drive. <br /> Customer &Technical Support—All MSDSonline customers have easy <br /> phone and email access to dedicated Customer and Technical Support <br /> personnel ready to assist them. <br /> General product usage issues or assistance <br /> Technical assistance <br /> LIJ Refresher training or training for new administrators <br /> Product upgrade questions <br /> Account and billing assistance <br /> Account Manager (HQ & HQ RegXR Accounts only)—All <br /> MSDSonline customers are assigned to an Account Manager who: <br /> Coordinate the renewal process <br /> Oversee general account satisfaction <br /> r <br /> Proprietary • •- 0 Copyright MSDSonline D• not distribute without • -• consent from MSDSonline. <br />