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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card-2013 <br /> Possible <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage 1st Quarter Results/Notes <br /> Water Quality Standards 15 Meet <br /> Requirements tbd <br /> Safety,Reliability CAIDI 5 <120 Min <br /> and Quality of 30 5 21.768 minutes <br /> Utility Services SAID! 5 <90 Min <br /> 5 0.29305 minutes <br /> SAIFI 5 <0.5 5 0.01346 minutes <br /> Customer Satisfaction 10 >85% the survey distributed June <br /> Customer Service Employee Turnover 10 <7.5% <br /> 10 zero turnover yid <br /> and Employee 30 <br /> Development <br /> Participation in Recommended <br /> and Mandatory Trainings 10 >95% <br /> 10 95%of 36 employees is 34.2 <br /> Margins/Net Profit 20 >Budget 20 YTD Electric projection 20%above,Water 16%above <br /> Financial Goals 40 Reserves 10 ?Target 10 Targets met:$6,131,963 Electric,and$1,121,283 Water <br /> Inventory Accuracy 10 >95% 10 Electric 99.27%,Water 98.97%,Security 98.68% <br /> Total Multiplier: <br /> Approved December 12,2012 <br />