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Elk River Municipal Utilities <br /> Performance Metrics and Incentive Compensation Policy Score Card - 2013 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage <br /> Water Quality Standards 15 Meet <br /> Requirements <br /> Safety, Reliability CAIDI 5 <120 Min <br /> and Quality of 30 <br /> Utility Services SAIDI 5 <90 Min <br /> SAIFI 5 <0.5 <br /> Customer Satisfaction 10 >85% <br /> Customer Service Employee Turnover 10 <7.5% <br /> and Employee 30 <br /> Development <br /> Participation in Recommended <br /> and Mandatory Trainings 10 >95% <br /> Margins/Net Profit 20 > Budget <br /> Financial Goals 40 Reserves 10 >Target <br /> Inventory Accuracy 10 >95°% <br /> Total Multiplier: <br />