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COMMUNITY OUTREACH AND EDUCATION <br /> GOAL 9A <br /> Enhance our public education program. <br /> Objectives <br /> I. Evaluate and assess historical incident trends, inspection history and at- <br /> risk populations to ensure the department's educational and enforcement <br /> programs are reaching the right audience. <br /> 2. Define the education and training to be provided throughout the district <br /> and how to best provide these services. <br /> 3. Explore partnerships with community and educational organizations to <br /> enhance public education and outreach. <br /> 4. Explore the use of volunteers and the feasibility of creating a FireCorps <br /> program to assist with non-response tasks. <br /> 5. Enhance the use of online, print and other media to educate residents and <br /> businesses on fire prevention, code compliance, building permits and <br /> inspections. <br /> 6. Promote the Elk River Fire Department and our programs/services. <br /> GOAL 9B <br /> Ensure our interaction with customers is a positive one. <br /> Objectives <br /> I. Develop and implement customer satisfaction surveys for all divisions <br /> within the department. <br /> 2. Develop and implement a post-incident support program to aid <br /> homeowners and businesses. <br /> 3. Utilize the Elk River Police Department's Chaplains whenever possible. <br /> DRAFT *** Page 45 <br /> liiver <br />