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Elk River <br />Municipal Utilities <br />13069 Orono Parkway <br />P.O. Box 430 <br />Elk River, MN 55330 <br />(763) 441 -2020 <br />UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />Elk River Municipal Utilities Commission <br />Theresa Slominski — Finance Director <br />John Dietz, Chair <br />Daryl Thompson, Vice Chair <br />Allan Nadeau, Trustee <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />September 11, 2012 <br />6.1 <br />SUBJECT: <br />Staff Updates <br />DISCUSSION: <br />We had 1698 credit card payment transactions in August, compared to 1718 in July. The fee for August <br />should be $3,820.50. <br />In response to last month's request for information on credit card usage fees, I have provided some <br />additional information. We started taking credit cards (and were charging a convenience fee) in July <br />2010 and processed just over 200 transactions. In April 2011 we moved to the absorbed fee of $2.25 per <br />transaction and grew to approximately 800 transactions. Since that time we have grown 112% to <br />approximately 1,700 transactions as listed above. The fees have increased as well from $1,820 to $3,870, <br />but fees as a percent of dollars collected has gone down from 2.8% down to 1.5 %. Last year we collected <br />$1,122,675.77 and year -to -date for 2012 we have collected $1,443,061.51 via credit cards. Credit cards <br />are approximately 9% of the total dollars collected and 16% of the customers. The majority of payments <br />are checks; approximately 64% of the dollars collected and 44% of the customers. Two graphs are <br />included, one comparing the credit card transaction fees with the dollars collected, and one breaking out <br />the payments by type. <br />We received approximately 350 responses from our customer service survey, which is about a 4% cross <br />section. The majority of the responses were positive, rating us performing or extremely performing the <br />category item (respecting, communicating, knowledgeable, etc.) There were a few very negative ones <br />that identified a specific issue or gripe and requested a response, which in these cases we contacted the <br />individuals. We are still compiling all of the customer responses but have already identified some <br />communication subjects (penalties and rates) that we can address moving forward either in the newsletter <br />or articles in other publications. <br />�$ rowteto 0 <br />[NATURE <br />Reliable Public <br />Power Provider P o w r A r o T o s= a r <br />