4.2. SR 08-13-2012 - Laserfiche WebLink

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e. Each collection vehicle shall have a flashing light warning system, fire extinguisher and proper back -up alarms as approved by the Environmental Administrator. 2. Personnel Requirements a. There shall be no limitation on the size of the hauler's collection crew so long as they are sufficient to fulfill the requirements of the specifications of this Agreement. b. The Contractor's employees shall handle all containers with reasonable care to avoid damage, replace the containers in an upright position on the boulevard adjoining the curb and properly dispose of any contents which may be spilled. The Contractor's employees will also report to the Contractor any violations of regulations as they observe in the performance of their work. Employees shall be sober at all times in the performance of their duties, be of a presentable appearance, perform work in a neat and quiet manner, and at all times be courteous to the public. Supervision a. A full -time superintendent of collections shall be employed by the Contractor and shall be the representative of the Contractor under this Agreement. The superintendent shall be on the job during normal hours of Collection Service and shall maintain proper schedules for collection. The superintendent shall have supervisory duties which shall include servicing of complaints. b. All services to be performed for the City by the Contractor pursuant to the terms of this Agreement shall be supervised by the Environmental Administrator. The Environmental Administrator shall have access to all of the Contractor's Ells River records and equipment at reasonable times. 4. Complaints a. The Contractor shall establish and maintain, an office with continuous supervision for accepting complaints and resident calls. The office shall be in service during the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, except holidays as specified in this Agreement. The address and telephone number of such office and any changes shall be given to the Environmental Administrator in writing. Verified failure to make a pick -up or follow up on a complaint shall be cause to deduct $15.00 as liquidated damages from the monthly payment by the City. b. Whenever the City or a resident notifies the Contractor of a location which has not received scheduled Collection Service, the Contractor is required to service such location no later than the following working day from the time of complaint. A record of all complaints and action taken thereon shall be kept by the Contractor and reported monthly to the City. All complaints shall be answered by the Contractor courteously and promptly.