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2. Persom7el Requirements <br />a. There shall be no limitation on the size of the hauler's collection crew so <br />long as they are sufficient to fulfill the requirements of the specifications of <br />this Agreement. <br />Supervision <br />4. Complaints <br />a. The Contractor shall establish and maintain, in a location approved by the <br />City, an office with continuous supervision for accepting complaints and <br />resident calls. The office shall be in service during the hours of 8:00 a.m. <br />and 4:30 p.m., Monday through Friday, except holidays as specified in this <br />Agreement. The address and telephone number of such office and any <br />changes shall be given to the Environmental Administrator in writing. <br />Verified failure to make apick-up or follow up on a complaint shall be <br />cause to deduct $15.00 as liquidated damages from the monthly payment by <br />the City. <br />9 <br />